Archives: FAQs

What if I need to contact the Fairfax Police Department and I either don’t speak English, or I am hearing or speech impaired?

The Fairfax Police Department is equipped with T.D.D. devices for communicating with the hearing and/or speech impaired via both 9-1-1 and the non-emergency numbers. Language translation service is also available on a limited basis. When language translation is needed via 9-1-1, your call can be transferred directly to a translator for. The dispatcher will stay … Continued

What number do I call to report a non-emergency situation like a “noise complaint” or crime that did not just occur?

Most non-emergency situations should be reported by calling the department’s business number at 415-453-5330. For reporting “lost property”, “stolen bicycles” (with no suspect information), inquiries about a police report, or to leave a message for an officer, you should call the department’s business number at 415-453-5330.

When I call 9-1-1, what do I need to tell them?

The dispatcher will ask several questions. It is important that you listen to the dispatcher and follow their directions. STAY ON THE PHONE UNTIL THE DISPATCHER TELLS YOU IT IS OKAY TO HANG UP. They will need to know as much as you can tell about the following: What has occurred or is occurring? Where … Continued

What happens when I call 9-1-1 from my cell phone?

All cellular 9-1-1 calls go to the California Highway Patrol. When necessary, the CHP transfers the call to the appropriate local agency. To avoid this, you can call our direct phone number, 415-453-5330.

When should I call 9-1-1?

You should call 9-1-1 to report any incident that requires an emergency response by Police, Fire, or medical personnel. Examples would be: crimes in progress or just occurred, fires or hazardous conditions, accidents with injuries, or persons who are gravely ill, passed out, or have fallen and are injured.

Can a police officer come out and talk to our employees, children, etc. on safety?

Yes. We will gladly take requests for safety presentations by our police staff. Call us at 415-453-5330, and ask for the Sergeant on duty. An officer will contact you to gather the information necessary to fulfill your request.

Do you fingerprint children?

Yes. The police department does not store these records. Children should have prints taken each year, as their prints become more defined as they reach early adulthood.

Are security alarms recommended?

Whether you should choose to install an alarm system can depend on many factors, including the location of your home, your lifestyle, your feelings about security, and your budget. If you are concerned about safety in your neighborhood, please contact the department to discuss your concerns. If you are considering installing an alarm, make sure … Continued

Whom do I call about home security and crime prevention tips?

Call the Fairfax Police Department at 415-453-5330 any time. Any of our officers would be happy to come to your home to discuss home safety and crime prevention tips.

Whom do I call about harassing phone calls (hang-ups, profane language, etc)?

You can report harassing phone calls to the Fairfax Police Department. The department will investigate the problem, and if the caller is “known” to you, If the caller is “unknown” to you, after obtaining a police report number, you can contact Pacific Bell Customer Service and request that a trap be placed on your phone … Continued